CloudStep Fur Lined Boots

Stay warm, stay chic. The CloudStep Fur Lined Boots™ feature a plush faux fur lining and trendy platform sole — giving you cloud-like comfort with every step.

✔️ Classic Chelsea design with a modern twist
✔️ Cozy faux fur lining for ultimate warmth
✔️ Easy slip-on elastic panels
✔️ Durable sole built for everyday wear

Composition

Upper Material: 100% Leather
Sole Material: 100% Rubber

Have a question or need assistance? Our support team is always available to help with product inquiries or order issues.

💬 Fast Responses – We typically reply within 30 minutes.

📞 24/7 Customer Support – Reach out anytime; we’re happy to assist!

We are proudly shipping Worldwide

1. United States
2. United Kingdom
3. Canada
4. Australia
5. New Zealand
6. Spain
7. Rest of EU and UAE

• Processing Time: Orders are processed and dispatched within 1-3 business days.
• Shipping Carriers: We use Royal Mail, DHL, FedEx, Yodel and USPS to ensure reliable delivery.
• Estimated Delivery: Standard shipping typically takes 3-7 business days.
• Express Shipping: Expedited shipping options are available at checkout for faster delivery.

You'll receive a tracking number as soon as your order is shipped.

If you have any questions, feel free to reach out to our support team!

At Serenity’s, we want every purchase to feel just right. That’s why our policy is crafted to be transparent, fair, and straightforward.

Satisfaction Promise

We hope you love your order, but if you don’t, here's how you can make it right:

• 30-Day Return Window
  You have 30 days from delivery to request a return or exchange.
  
• Defective or Damaged Items
  If the item arrives damaged or faulty, just let us know within 48 hours—attach clear photos—and you’ll receive a full refund, no questions asked.
  
• Size or Style Exchange
  Not the perfect fit or style? We’ve got you covered with a free exchange for a different size or style. Most of the time, there's no need to send your original item back.
  

Eco-Friendly Alternative: Keep & Get Compensation

To help avoid unnecessary shipping and returns—especially across borders—we offer an optional partial refund or store credit (gift card) so you can keep your item and still receive value. It's convenient, earth-friendly, and hassle-free.

How to Return (when needed)

Contact our customer care team with your:

1. Order number
   
2. Photos (if applicable)
   
3. Reason for return
   

Expect a response within 24 hours with clear next steps.

When Refunds Are Processed

• Once your return is approved and received, refunds take up to 5–7 business days to reflect in your original payment method.
  
• If you opted for PayPal, the refund returns to your PayPal account and typically arrives within 3–5 business days. Please note that transaction fees may not be refundable depending on PayPal’s policies.
  

Return Shipping Costs

• Free return shipping for defective or damaged products.
  
• For exchanges or change-of-mind cases (unless faulty), return shipping costs may apply depending on your location.
  

A Few Important Notes

• Items returned must be unused and, when required, in original packaging.
  
• Store credit is available as an alternative to returns, especially when returns would be costly or environmentally impactful.